UX Research Tool: Lookback
Lookback is built for research. It's a powerful, on-the-go research tool that you can use to streamline your remote moderated and unmoderated research, as well as in-person sessions inhouse. Test with users anywhere in the world, invite team members to observe from anywhere in the world as well.
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Yes, 25k participants
$25/m for 10 sessions. $573/m for 500 sessions.
What is Lookback?
Lookback is a customer research platform for usability testing and interviewing. It's the best way to collect feedback from customers on your product, website or prototype.
Who is Lookback for?
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Who is Lookback not for?
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What makes Lookback unique?
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Read a case study
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Key Features
Lookback Demo
Lookback is a UX research platform for building better apps and websites. Lookback lets you talk to your users while watching them use your product. Henrik Mattson, CEO Lookback
Lookback Pricing
Lookback offers four plans: Freelance, Team, Insights Hub, and Enterprise.
The Freelance plan costs $25 per month and includes 10 sessions per year with all session types and core features, as well as access to a 24/7 help center. Additional features are not listed for this plan.
The Team plan costs $149 per month and includes 100 sessions per year with all session types and core features, as well as unlimited collaborators and access to a 24/7 help center. Additional features are not listed for this plan.
The Insights Hub plan costs $344 per month and includes 300 sessions per year with all session types and core features, as well as a security self-assessment and priority support. Additional features are not listed for this plan.
The Enterprise plan offers unlimited sessions with all session types and core features, as well as unlimited observers and access to a dedicated customer success manager. Pricing for this plan is not listed and interested customers are instructed to contact the company for more information.
All plans come with a free 60-day trial and the option to get a demo of the product.
Getting Started with Lookback
Recent updates
Extension-Free Lookback [May 2023]
Lookback has been hard at work on a way for them to join moderated and unmoderated usability tests in Chrome and Edge browsers just by clicking a link – no downloads or installs required. Learn more
Observer Lobby [April 2023]
The Observer Lobby now allows you to create observer links ahead of time, making it easier for observers to join your research sessions. Learn more
Introducing Search [Februrary 2023]
If you have a Lookback organization that does a lot of research, sometimes it can be difficult to find that one session or project amidst all the others. That's why we're excited to announce that we've added search functionality to the Lookback dashboard! You'll find it on the left hand side of your dashboard and it will allow you to search across text content in your organization - transcripts, sessions, participants, notes, highlights, etc. Learn more
Customers
Learn more about Lookback's customers and read case studies.
FAQs
How does the Recruit Starter subscription work?
If you're paying upfront, all 60 sessions will be available to use immediately when you sign up for a Recruit subscription. If by the end of your billing year you have not used all your credits, we’ll automatically roll those over to the next year (if you renew at 80% of the prior year value).
What if I go over my accrued sessions?
If you're paying upfront, all 60 sessions will be available to use immediately when you sign up for a Recruit subscription. If by the end of your billing year you have not used all your credits, we’ll automatically roll those over to the next year (if you renew at 80% of the prior year value).
Should I go for the Pay As You Go or a Starter subscription?
If you're paying upfront, all 60 sessions will be available to use immediately when you sign up for a Recruit subscription. If by the end of your billing year you have not used all your credits, we’ll automatically roll those over to the next year (if you renew at 80% of the prior year value).
How is User Weekly and Lookback affiliated?
User Weekly can offer this website for free through paid sponsorships and may earn an affiliate commission when you purchase through our links.
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